November 10, 2015: Save the date! Next IDL SIG Virtual Open House

6:00 pm Pacific / 7:00 pm Mountain / 8:00 pm Central / 9:00 pm Eastern Tusday, November 10, 2015 Here is a link to the recording: Technical communicators near and far: Save the evening of November 10, when the welcome mat will be out for our third annual IDL SIG Virtual Open House! Drop in to find out what we're all about, "meet" our SIG leaders and volunteers, and hear about the many opportunities to be involved with our vibrant, award-winning STC community. All technical communicators are welcome; you do not have to be an STC member to attend. Watch this space for registration information, coming soon. We look forward to your visit! Register on Eventbrite and plan to join us on November 10th. eventbrite-142

October 14, 2015 BPMN Basics: What You Need to Know for Your Content Strategy by Dr. Jackie Damrau

Join us for the “BPMN Basics: What You Need to Know for Your Content Strategy” webinar with Dr. Jackie Damrau. 10:30 am Pacific / 11:30 am Mountain / 12:30 pm Central / 1:30 pm Eastern Wednesday, October 14, 2015 Register on Eventbrite.   eventbrite-142

About the webinar

It’s one thing to know content, it’s another to understand the business and how that content works within business processes. This session demonstrates how to model business processes, including documentation processes, using the BPMN 2.0 standard. Learning what a model, a process, and a process model are is critical to determining if a graphical model will represent your content better than traditional words. You’ll learn about different types of process models through a view into the world of graphically modeling your business process content.

Intended Audience

All Audiences. The content will be introductory (e.g., > “101 level”)

About the Speaker: Dr. Jackie Damrau

Dr. Jackie Damrau
Dr. Jackie Damrau
Dr. Jackie Damrau is a Sr. Business Systems Analyst at CBRE. In her role, Jackie models business processes and other department workgroup processes using BPMN modeling notation to use in gathering requirements for automating existing paper-based workflows as well as to help in improving processes. Jackie has more than 25 years of technical communication experience. She is a Fellow of the Society for Technical Communication (STC), member of the STC North Texas Lone Star chapter and the Instructional Design & Learning SIG, and the Book Review Editor for Technical Communication. Jackie’s past international positions have been as a SIG manager for the Instructional Design & Learning SIG; assistant SIG manager of the Management SIG; elected member of the Nominations Committee; and general manager of the STC International Summit Awards (2010–2012). Jackie enjoys spending time raising her grandkids and reading “books” when time permits. Find her on LinkedIn ( or on Twitter (@damrauja). Register on Eventbrite.   eventbrite-142

September 17, 2015 How to Design Documentation with Users in Mind by David Dick

Sign up today and join the STC IDL SIG and the UUX SIG for "How to Design Documentation with Users in Mind" by David Dick on September 17, 2015. 10:30 am Pacific / 11:30 am Mountain / 12:30 pm Central / 1:30 pm Eastern Register on Eventbrite.   eventbrite-142

About the webinar

How to Design Documentation with Users in Mind

We all have ideas about how something works; and we all have ideas about how something should work. These ideas are based on our previous experiences with the same or similar products. When products work the way users think they should work, they can successfully use them. When products do not work the way users think they should work, they get frustrated. Cognitive psychology refers to the way we develop an understanding of how something works as a “mental model.” Mental models are a key concept in the development of user guides, tutorials, demonstrations, and user assistance. This webinar teaches practical approaches to understanding user’s mental models, and the types of documentation we can use to help users develop an accurate understanding about the product, and how to use it successfully. Intended audience: Beginner, Intermediate, Advanced, or All Audiences All levels and all audiences, especially practitioners of instructional design, training documentation, user assistance, and user experience

About the speaker

David Dick

I am an STC Fellow, Manager of the Usability and User Experience SIG, member of the Washington, D.C. – Baltimore Chapter, and co-author of “Web Services, Service-Oriented Architectures, and Cloud Computing: the Savvy Manager’s Guide." You can follow my musings about usability at Register on Eventbrite.   eventbrite-142

2015 Business Meeting Presentation

Did you miss the 2015 Business Meeting at #STC15? Here are our slides from the meeting. Or download the 2015 Business Meeting Presentation slides as pdf.

Register for the Instructional Design Certificate Course by Saul Carliner

INSTRUCTIONAL DESIGN FOR TECHNICAL COMMUNICATORS Saul Carliner, PhD, CTDP, Associate Professor of Educational Technology, Concordia University (Montreal) and Author, "Training Design Basics" 28 July–18 August 2015 (Tuesdays) 11:00 AM–12:30 PM EDT (GMT-4) STC is offering an online Certificate course in Instructional Design, taught by Saul Carliner, PhD, CTDP. For more information or to register, go to the STC website at