Secretary’s Column

By Marcia Shannon

Second quarter was enlivened with the Summit. If, like me, you could not attend, read on for feedback from those who were there. I am sorry that I could not meet those who attended our SIG Business Lunch. I heard that there was a good turn out and it was enlightening, and encouraging, to meet members face to face.

I am writing this during my favorite part of the TV season: dance competitions. Between So You Think You Can Dance and World of Dance, there are so many artists doing breathtaking things, to evoke emotions, engage the audience, and tell a story. Where we technical communicators use words and images, they communicate through music and movement. That common ground fascinates me and sparks my imagination.

Taking a break from writing to watch these dancers reminded me that dancers take classes to polish their core moves, acquire new skills, and stay current with techniques and trends. Those are shared goals among all sorts of communication professionals. Whether you opt for a refresher in proofing and formatting, learn a new software tool, or expand your skills into a different industry, technical communicators are always in learning mode. Experience is vital, but we all need to refresh our skills every so often. I hope you are getting the full benefit of your STC and SIG memberships by attending the free-to-members webinars that are available regularly. Most continuing ed and technical colleges offer online, inexpensive single-topic classes, which are an easy way to brush up your skills.

To have the full SIG experience, volunteer for a SIG leadership role. The SIG thrives when there is high participation. None of the leadership roles is a full time job and there are always other volunteers who jump in to help with the big projects. The monthly meetings are open to all members. Drop in, check it out, perhaps spot where you can help. Don’t be a stranger.

We had a blast at #STC18!

Co-manager’s post by Viqui Dill, Senior member

We had a blast at #STC18! Here are photos of our trip and a video of our very first Facebook Live experience.

Were you at the annual business meeting? Did you notice that our sign had a typo? Please see this post with links to our slides, brochures, and feedback survey.

At the Summit, we were delighted to welcome our newest superstar volunteer, Kelly Smith, as our newsletter editor. Smith is a rising star in STC and a contributing writer to the Intercom, STC Southern Michigan blog, and other publications. Follow her on Twitter and check out her review of the Summit. Many thanks to departing editor, Crista Mohammed. Read the citation in her DSSA award from 2017 for more about her contributions.

We tweeted out a special message to our leaders who couldn’t make it this year. We missed you Lori Meyer, Marcia Shannon, Maralee Sauter, Sylvia Miller, Sara Buchanon, and Preeti Mather. Join us next year in Denver.

We also had some fun together outside of the educational sessions. We even went belly dancing!

We would love to share more photos. Do you have photos to share? Send them to manager@stcidlsig.org and we’ll add them to the gallery.

Facebook live of IDL SIG Business Meeting 2018

Webinar Season Is Underway!

By Viqui Dill, proud IDL Programs volunteer

The 2018-2019 season of webinars is up and running. As you know, our IDL SIG produces educational webinars that are free to members as a benefit of membership. Students and academics also attend for free.

Check out the lineup we have in store.

  • Aug. 13 Lights, Camera, Action! Exploring Video Basics for Non-Production Professionals by Darcy Beery & Stacy Barton

Find out more about the topic and the speaker, and sign up on Eventbrite https://www.eventbrite.com/e/lights-camera-action-with-darcy-beery-and-stacy-barton-tickets-48218082583

  • Sep. 13 Technological Adaptability: Formalizing a Vital Skill by Melonie McMichael

Find out more about the topic and the speaker, and sign up on Eventbrite https://www.eventbrite.com/e/technological-adaptability-formalizing-a-vital-skill-webinar-with-melonie-mcmichael-tickets-47898380345

  • Oct. 11 Can You Hear Me Now? Podcasting as a Teaching Tool by Jennifer Goode

Find out more about the topic and the speaker, and sign up on Eventbrite https://www.eventbrite.com/e/can-you-hear-me-now-podcasting-as-a-teaching-tool-webinar-with-jennifer-goode-tickets-48312478925

  • Nov. 14 Saying, “Yes, and…?” to Leadership Opportunities by Ben Woelk

Find out more about the topic and the speaker, and sign up on Eventbrite https://www.eventbrite.com/e/saying-yes-and-to-leadership-opportunities-webinar-with-ben-woelk-tickets-47930022989

  • Dec. 6 Teaching Technical Writing to Engineers —What Works? by Noel Atzmiller

Find out more about the topic and the speaker, and sign up on Eventbrite https://www.eventbrite.com/e/teaching-technical-writing-to-engineers-webinar-with-noel-atzmiller-tickets-48773716499

Do you have an idea?

We are always looking for speakers and ideas for topics. If you would like to speak, know of a good speaker, or have an idea for a good webinar topic, contact me directly at programs@stcidlsig.org. We would love to make you a star!

Upcoming Events

You can see the full list of upcoming events on our Facebook events page and can register there using Eventbrite for easy ticketing. Check it out https://www.facebook.com/pg/STCIDLSIG/events

Past Events

See our library of past events on our YouTube channel https://www.youtube.com/channel/UCW68UREs2Cxs6KJUM7nZdtA/videos

And find the complete library of videos, slide decks, and handouts on our website http://www.stcidlsig.org/membership/webinars/free-recordings-of-idl-sig-webinars-for-members/

Li-At Rathbun Feels Our Pain at #STC18

By Viqui Dill, IDL SIG co-manager and proud member of the Technical Editing SIG  

Watching Li-At Rathbun work a room is a joy. That’s why I knew that her presentation, “We Stoop to Conqquer: Adjusting to Mediocrity,” would be a must-see for me at the 2018 STC Summit. Once again, she did not disappoint.

Rathbun’s presentation was about technical editing. But the principles could be applied to any type of project management. Technical writers in every specialty have to make decisions about how to balance the sides of the scope/schedule/cost triangle. Excellence is often given a lower priority due to resource and schedule constraints. In this session, she addressed two important questions: “When our boss or client says ‘good enough’ work is good enough, shouldn’t it be good enough?” and “Why is it a struggle to produce mediocre work when that’s what the customer wants?”

Li-At Rathbun puts her own spin on the project constraints triangle: fast, accurate, accessible.
Li-At Rathbun puts her own spin on the project constraints triangle: fast, accurate, accessible.

https://twitter.com/viqui_dill/status/999297236256329733

Rathbun reinforced the project constraints triangle that managers often use to make choices between the competing demands for quality, scope, and cost. Creating a safe space for open discussion, Rathbun devised a “cone of silence” and even gave us our choice of male, female, or gender-nonspecific anonymous names. Let the healing begin.

Attendees began sharing their painful stories about projects for which they had to let go of quality for the sake of a deadline. We heard real stories from frustrated editors, writers, and managers. I can’t disclose specifics, of course, but I can reassure you that if you’ve ever been asked to hurry up and not be so picky, you’re not alone. Also, lots of SMEs think that good writing is easy. Hilarious.  

Rathbun has the gift of engaging an audience and drawing them out. When writers or editors asked a difficult question, she turned to the managers in the crowd for an answer. She kept the conversation going and reassured attendees that the struggle is real. She also encouraged us to share our coping strategies, keeping the discussion upbeat.

I left the presentation feeling energized and affirmed. I am not alone in having to balance and let go. The room was full of fellow travelers who have to make hard choices. We accept mediocrity for the sake of cost and schedule. We live to write again on the next project.

My favorite take-away came from attendee Kathy Johnstone who advised that we keep three priorities in this order: get it done, get along, and get it right. Relationships and team morale are more important than perfectionism and will ensure that the next project goes smoothly. Sometimes we just have to let it go.

See the session details on CrowdCompass here

https://event.crowdcompass.com/stcsummit2018/activity/PPhBZgATpM

Wed, May 23rd, 10:10 AM, Li-At Rathbun introduces herself to the attendees at “We Stoop to Conqquer: Adjusting to Mediocrity.”
Wed, May 23rd, 10:10 AM, Li-At Rathbun introduces herself to the attendees at “We Stoop to Conqquer: Adjusting to Mediocrity.”

https://twitter.com/viqui_dill/status/999292851157635073

Designing and Running Engaging Activities for Seniors

by Rachel Musicante

One of the hardest parts of my job as an activities director at five assisted living facilities is coming up with activities that appeal to people of varying ages, cognitive abilities, and interests in the space of an hour. Each week, I visit each facility twice, and engage small groups of 4 to 12 residents in activities such as bingo, trivia, Scrabble, and card games. I would like to share with you some of the fun and creative ways that I have risen to this challenge in the three-plus years I have been an activities director at my current workplace.

One of the best ways to get all participants involved is to give each person a voice. This can be effectively accomplished through group discussions. I use online and print resources to identify topics that are likely to catch people’s interest, such as current events (especially slightly controversial ones), unusual court cases, and philosophical dilemmas. I read the question to the group, then give everyone a chance to express his or her view. Responses can range from interesting insights to off-topic musings. For one particular resident, any view he expresses ultimately meanders back to comments about beautiful women or money. No matter. The point for me is for each person to have a chance to contribute something positive to the atmosphere, to have a voice.

Another fun way I reach residents is through music. Even residents who are non-verbal or suffering from dementia respond to music, especially when it accompanies a lively ball game that really wakes people up and primes them to respond.

For a younger and more cognitively advanced group, a special version of “Name That Tune” was a great success. I wanted to pick artists that would be familiar to the members of this particular group and that would call to mind pleasant associations. I chose several singers who had participated in Michael Jackson and Lionel Richie’s “We Are the World” and selected songs that showcased each performer’s style. I played each song to the group and asked the participants to name the song’s title and performer. One particular participant was skilled at quickly picking up the name of the song and its singer, although all of the participants enjoyed the music and recognized at least some of the songs. After playing the individual songs, I asked the residents if they could figure out what all of the singers had in common. They got the answer, which was really gratifying. The activity was fresh and fun, and the investment of effort multiplied the satisfaction of seeing it go over well.

While I previously stated that reaching people of widely varying abilities is the most difficult part of my job, I’ve also come to appreciate that it is simultaneously the most rewarding part. My mother’s oft-stated words rings true here: “What you put in is what you get out.” The investment of effort into any endeavor makes it meaningful and therefore rewarding, and I’ve definitely found this to be true with this line of work. Once the creative juices flow, imaginative approaches that support different learning styles allow me to enthusiastically develop and implement great programs. These energizing activities are fun for the residents as participants, and they are equally rewarding for me to deliver. The joy of hitting on the right combination of preparation, consideration, and energy is the most satisfying part of being an activities director.