Embarking on a training mission to India and realizing that more and more companies are offshoring their technical communication/instructional design functions, I was surprised to find that the offshoring of these jobs to India is not the major force for the employment of Indian technical communicators, but that there is a need to train individuals in the profession. In Offshoring and Serving the Needs of Indian Technical Communicators with Online Technical Communication Programs: A Feasibility Study, Wang and Baake, the former a PhD student and the latter a professor at Texas Tech University, state that in India, not only the growth in information technology has fueled the need for technical communicators, but also the industrialization of the country. India is investing in manufacturing and with this comes the need to document the products being produced for the global economy. This increase has spurred a demand for education in technical communication. According to Wang and Baake, ” there is little training in technical communication offered at Indian universities.” According to the Society for Technical Communication (STC) India chapter’s Web site, there is no formal education curriculum in the field of technical communication, although since the 1990s there has been a rise in the number of technical communication professionals. Wang and Baake analyze the barriers to educate Indian individuals interested in further enhancing their technical writing skills through an online program of learning.
- The time difference of almost ten to thirteen hours between the western university and the learner
- The ability of the learner to attend onsite classes and web meetings
- The tuition to obtain a graduate degree or graduate certificate from a western university
Personal experience reveals that the Indian technical communicator is good at delving into source documents but due to the lack of education in technical communication techniques is not good at discerning what is important and what can be eliminated from publication. This results in the need to edit and reformat documents received from the Indian technical communicator. This has also resulted in companies, not educational institutions, to educate Indian technical communicators in the formal methods of technical communication. Universities though may be able to license their programs to Indian universities thus deriving royalties for their curriculums. This may be a way to introduce a universal standard into Indian technical writing based on a body of knowledge and benefit from input from Indian technical communicators.
Source: Baake, K. & Junhua Wang, (2006). Offshoring and Serving the Needs of Indian Technical Communicators with Online Technical Communication Programs: A Feasibility Study. Technical Communication, 53(4), 427-438. doi: Article